Member Guide

View full description

Requirements:

• Have experience in a healthcare environment and basic knowledge of medical terminology.
• Are highly organized and thrive in fast-paced, dynamic environments.
• Have strong interpersonal skills, including effective communication and a genuine desire to help people.
• Are technologically savvy and able to navigate and assist others in digital environments.
• Can multitask efficiently without compromising on quality.
• Are eager to learn and grow within a groundbreaking healthcare organization.

Responsibilities:

• Spearhead member engagement efforts by executing key initiatives like new member onboarding.
• Facilitate a smoother patient experience by managing historical medical record requests and handling insurance verification.
• Coordinate processes such as discharging members and re-establishing members to ensure a seamless experience.
• Provide real-time support for patient scheduling.
• Handle patient relations, particularly focusing on immediate problem resolution and escalation when needed.
• Deliver ongoing member services, including phone support, message filtering, and responses.
• Provide immediate technology support for patients to ensure a smooth user experience.