Customer Success Manager - Neurology Background

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Requirements:

• Bachelor’s degree in a related field; advanced degree in healthcare, neuroscience, or related area preferred.
• Experience in neurology, whether through clinical practice, research, or healthcare technology.
• Minimum of [insert number] years of experience in customer success, account management, or related roles with a strong focus on data analytics.
• Proficiency in data analysis tools and CRM software.
• Detail-oriented with strong organizational skills.
• Strong communication and interpersonal skills.
• Comfortable discussing clinical processes with healthcare professionals.
• Comfortable working in a remote environment and adapting to the fast-paced nature of a startup.
• Self-motivated and able to work independently with minimal oversight.
• Willingness to travel as required for client engagements.

Responsibilities:

• Develop and maintain strong relationships with clients in the neurology sector.
• Serve as the primary point of contact for clients, providing support, training, and guidance on product features.
• Conduct regular check-ins and performance reviews to assess satisfaction and identify opportunities for additional value.
• Analyze client data and usage metrics to provide insights and recommendations.
• Collaborate with cross-functional teams to relay client feedback and drive product improvements.
• Identify and mitigate potential issues proactively.
• Prepare and deliver presentations, reports, and tailored training materials.
• Travel to client sites as needed.
• Engage comfortably with clinical staff and stakeholders.
• Maintain meticulous records of client interactions and feedback.
• Stay current on industry trends, particularly in neurology.