Sr. Customer Success Manager - LogScale (Remote)

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Requirements:

• Bachelor’s Degree or equivalent experience.
• Minimum of 3 years of experience in a Customer Success Manager or Technical Account Manager role.
• Knowledge of enterprise web technologies, security and cutting-edge infrastructures.
• Excellent customer service skills and ability to quickly establish technical credibility with customers.
• Excellent communication skills, both written and verbal.
• Proven problem-solving skills and a collaborative attitude.
• Willingness to travel up to 25%.
• Commitment to customer success.

Responsibilities:

• As a Senior Customer Success Manager, you will build and foster relationships with customers within your book of business while driving engagement, retention and growth.
• Proactively support your customers by identifying opportunities and surfacing feature requests, driving product adoption, and managing renewal risk in collaboration with sales teams.
• Conduct strategic business reviews to align on business priorities and customer satisfaction, serving as an advocate for customers with internal stakeholders.
• Leverage internal technical expertise to provide effective solutions to customer issues and drive escalations as necessary.
• Create knowledge base content to capture new learning for reuse throughout the company.