Demonstrated experience providing customer-driven solutions, support or service.
Demonstrated written and verbal communication skills.
Demonstrated typing/keyboarding skills (30 wpm).
Demonstrated experience with various PC software applications (e.g. Microsoft Office Suites, Internet Explorer, Outlook).
Demonstrated math skills (multiplication, division, addition, subtraction).
Must pass bilingual assessments in reading, understanding, writing, and conversing fluently in both Spanish and English.
Responsibilities:
You will report to a Customer Service Manager and participate in required training activities and learn product and system knowledge necessary to respond to auto policy-related inquiries received from agents, agency staff, operations and customers.
You will focus on providing outstanding customer service while working diligently to meet customer needs.
You will strive to resolve on the first call, with minimal effort required on the part of the customer thus providing the most customer value.