Mid-Level (Laravel) Support Engineer

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Requirements:

• Strong experience with Laravel.
• Optional familiarity with ReactJS and WordPress.
• Understanding of web technologies, databases, and API integrations.
• Excellent verbal and written communication skills.
• Ability to explain complex technical issues to non-technical users in a clear and concise manner.
• Strong analytical skills with a proactive approach to identifying and resolving issues.
• Ability to work independently and manage time effectively.
• Availability to work the required PM shift from 2:00 PM-10:00 PM UK time or 3:00 PM-11:00 PM UK time.
• Demonstrated ability to work effectively in a remote support environment.
• Strong team collaboration skills with a focus on continuous improvement.

Responsibilities:

• Diagnose and resolve client issues primarily related to Laravel, ensuring timely and effective solutions.
• Provide top-tier support to clients through chat, email, and phone, maintaining clear and friendly communication.
• Accurately document all client interactions and technical issues in our support ticketing system.
• Work closely with our development team to escalate and resolve complex issues, ensuring a smooth handoff and resolution.
• Contribute to the support knowledge base by documenting solutions to common issues and sharing best practices with the team.
• Stay up-to-date with the latest developments in Laravel to provide informed and effective support.