🪄 Skills: Communication SkillsAnalytical SkillsCollaborationMicrosoft ExcelWritten communication
Requirements:
High English proficiency.
Native or near-native fluency in Dutch and French.
Excellent written communication skills.
Customer support experience, including complaint resolution.
Proficient with MS Office Suite, Google Docs, or similar applications.
Familiar with video conferencing tools like Zoom, MS Teams, or Google Meet.
Experience with customer support systems like Freshdesk, Intercom, Kayako, or Zendesk.
Previous experience with social media management tools (e.g., BrandBastion, Hootsuite, Agorapulse, Sprout Social) or management of social media profiles is a plus.
Basic online marketing and e-commerce knowledge.
Responsibilities:
Manage customer queries via email and support tickets.
Moderate social media comments for a positive, professional online presence.
Resolve order-related problems, including returns, refunds, replacements, and disputes.
Address complaints on platforms such as Amazon, Klarna, and PayPal.
Monitor shipping performance and other key metrics.
Organize and maintain support policies and procedures.
Liaise with external partners like fulfillment centers, vendors, and third-party services.