Talent Pool - Account Manager Germany

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Requirements:

• Prior professional experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Minimum 2-3 years of experience in a client-facing role
• High attention to detail and excellent organizational skills
• Experience with CRM software and project management tools
• Proven ability to juggle multiple client accounts and time-sensitive projects
• Excellent listening, collaboration, and cross-cultural patience
• Strong problem-solving skills and curiosity to learn
• Ability to work independently without constant supervision, prior remote working experience is a plus
• Strong verbal and written communication skills
• Fluency in English and German is a must
• Fluent in Mandarin Chinese is a plus

Responsibilities:

• Develop trusted advisor relationships with clients
• Ensure timely and successful delivery of solutions according to customer needs and objectives
• Responsible for onboarding and offboarding of clients and their employees
• Clearly communicate/update the progress of monthly/quarterly initiatives to leadership
• Prepare monthly reports for client accounts and collaborate with finance team on accurate and timely invoicing
• Accurately crosscheck and confirm payroll and reimbursements of clients’ employees
• Collaborate with sales team to identify and grow opportunities within territory
• Assist with challenging client requests or issue escalations as needed