Bilingual Customer Service Representative - French Canadian

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Requirements:

• Fluency in French Canadian and English.
• Prior experience in customer service or call center environment is a plus.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and handle multiple tasks.

Responsibilities:

• Handle inbound customer inquiries and resolve issues in a timely and professional manner.
• Provide product information and assistance to customers.
• Assist with order processing, payments, and returns.
• Escalate unresolved customer issues to appropriate departments.
• Maintain accurate customer records and update customer accounts as needed.