Remote Training Specialist

View full description

Requirements:

• Must be open and willing to learn the business of insurance subrogation through an immersion period of working as a Collections Specialist.
• Positive, engaging attitude with excellent communication skills.
• Strong Office 365 skills (Outlook, PowerPoint, Word).
• Associate degree in education, business, human resources, or related field.

Responsibilities:

• Ensure all new hires are thoroughly introduced to company policies, procedures, culture, and role-specific responsibilities through engaging and well-structured training sessions.
• Create and maintain a diverse range of training materials, including manuals, guides, e-learning modules, and videos.
• Develop, manage, and deliver a comprehensive onboarding and training program for all new Collections Specialists.
• Ability to train both in a group setting and one-on-one basis, encompassing a variety of personality types.
• Assess the effectiveness of training program through account and call compliance audits and continuously improve content, delivery methods, and training strategies to enhance the quality metrics of agents.
• Collaborate with operational leaders to stay updated on new procedures, work treatment guidelines, and best practices, ensuring training content is current and relevant.
• Act as a well-rounded trainer and expert facilitator, skilled in content creation, design, and delivery, capable of adapting training strategies for remote employees.
• Track progress to ensure all new hires are fully equipped to succeed in their roles.