Workday SCM/Finance Sr. Business Systems Analyst

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Requirements:

• Bachelor's Degree in Computer Science, Information Systems, or a directly related field.
• Certification in relevant applications preferred.
• Five or more years of progressively responsible and directly related work experience.
• Prefer experience with 2 major implementations or upgrades.
• Mid-level Microsoft Office skills.
• Excellent written, oral, instructional, presentation, and interpersonal skills.
• Ability to analyze highly complex systems and workflows.
• Ability to engage actively in complex discussions.
• Ability to negotiate on behalf of others.
• Ability to communicate concepts in an elegant, concise, and eloquent form.
• Ability to develop new skills and teach others.
• Familiarity with Software Development Life Cycle (SDLC).
• Knowledge of a variety of server operating systems, storage systems, databases, scripting languages, monitoring, and job scheduling tools.

Responsibilities:

• Provide tier-2 support of application incidents reported through the help desk; including 24/7 on call coverage as required.
• Provide analytical assistance to junior team members to resolve application incidents, maintenance items, and enhancement requests.
• Coordinate application support with other information technology teams including Infrastructure, Integration, Reporting, and the help desk.
• Implement changes using documented procedures that are compliant with department’s policies and procedures.
• Work with and mentor junior staff members to document workflows.
• Act as a technology subject matter expert and clearly communicate technical concepts in business terms.
• Perform a major role in complex software upgrade initiatives.
• Lead small to medium complexity new software installations and enhancement requests.
• Maintain up-to-date project documents for all initiatives containing technical details, user expectations, project goals, work effort, accountability, and deliverables.
• Continually identify opportunities for functional and stability improvement in applications.
• Identify system optimization and enhancements and collaborate with vendors and other ITS analysts to design and implement effective solutions.
• Anticipate and resolve system problems.
• Research issues and use independent analysis and judgment to produce solution options.
• Participate in and frequently facilitate/organize team and cross-team meetings and maintain appropriate meeting records.