Expertise in human-centered design and systems thinking.
Proven experience leading large research and design teams.
Skilled in DesignOps and ResearchOps, optimizing both design and research processes to enhance team efficiency.
Ability to manage multi-disciplinary teams tackling complex data challenges.
Strong stakeholder management and communication abilities.
Experience in cross-functional teams using modern practices like product management, lean-agile engineering, and data science.
Expertise in service design within complex ecosystems (nice-to-have).
Understanding of public health systems and the challenges surrounding real-time data interoperability (nice-to-have).
Active federal public trust (tier 2) (nice-to-have).
Experience working with the CDC (nice-to-have).
Prior experience working in the civic tech space (nice-to-have).
Experience working in a remote-team environment (nice-to-have).
Responsibilities:
Lead and mentor cross-functional teams, including service designers, researchers, product designers, and content designers, fostering collaboration and high performance.
Develop and implement a cohesive research and design strategy centered on enhancing data interoperability and real-time public health responses.
Partner with CDC public health experts, technologists, and key stakeholders to create open-source tools that improve data flow and integration across public health systems.
Guide research efforts to deliver actionable insights, driving critical public health interventions and decision-making.
Apply service design methodologies to tackle systemic public health challenges, with a focus on optimizing data management and accessibility.
Spearhead DesignOps and ResearchOps initiatives to streamline operations, enhance team efficiency, and support scalable design and research processes.
Drive cross-team alignment, ensuring design and research efforts are fully integrated with product and engineering, while remaining aligned with the CDC's mission and goals.
Foster a culture of innovation and continuous improvement across all teams and projects.
Provide hands-on support as needed, helping teams navigate obstacles and stay on track to meet project goals.