Product Expert (US market)

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Requirements:

• Proven experience in email marketing SaaS.
• Strong technical knowledge of email marketing tools and platforms.
• Experience in customer retention strategies and practices.
• Demonstrated ability to create and deliver product training materials.
• Excellent communication skills, both written and verbal, with a strong focus on US market needs.
• Experience attending and presenting at industry events.
• Willingness to travel within the US for industry events and client meetings.

Responsibilities:

• Serve as the primary product expert for US-based customers.
• Facilitate and lead US-specific product webinars and training sessions.
• Conduct onboarding calls and support retention-focused activities for US customers.
• Develop and maintain US-specific product content, including videos and courses.
• Represent the company at industry events and conferences in the US, demonstrating the product and discussing email marketing and automation strategies.
• Collaborate with the team to ensure alignment and knowledge transfer.