Client Relations Manager (Full-Cycle) with Recruitment Experience

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Requirements:

• Has at least 1-3 years of proven experience in performing a similar role in Full Cycle Sales and handling Client Management.
• Has prior experience handling remote full-cycle sales in a recruitment firm or agency.
• Demonstrates Excellent Communication Skills and is highly articulate.
• Has prior B2B experience and a background in customer service, particularly with U.S. clients.
• Proficient in using tools such as HubSpot, dialers (Twilio, Call Hippo), or similar platforms, as well as Google Workspace.
• Has a track record of taking ownership of tasks and asking questions when necessary.
• Experience working with a startup, with a strong inclination toward process improvement.
• Shows initiative and a proactive approach to completing tasks.
• Exhibits strong time-management skills, effectively handling multiple priorities and meeting deadlines.
• Must have a reliable work-from-home setup and a stable internet connection.

Responsibilities:

• Build and maintain strong relationships with clients, ensuring their satisfaction with our products and services.
• Facilitate End-to-end Full cycle sales from Lead Generation, cold-calling, email outreach, Sales Discovery calls to Deal close.
• Serve as the primary contact for clients, handling their inquiries, requests, and concerns in a timely and professional manner.
• Coordinate with internal teams to address client needs and resolve any issues or problems that may arise.
• Conduct regular client meetings and presentations to promote our products and services and discuss any new developments or opportunities.
• Collaborate with the internal team to identify and pursue upselling and cross-selling opportunities with existing clients.
• Stay up to date on industry trends and developments, and provide insights and recommendations to clients to help them achieve their goals.
• Continuously engage in process improvement, and recommend ways how to provide a seamless inflow of leads.
• Data Entry provides accurate Process and Payment Information.
• Close the DEAL by driving leads to finalize the Service Agreement and process the deposit to start the Headhunter Search.