Customer Service Manager (Digital Marketing)

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Requirements:

• 3 years previous experience in a customer service role.
• Proficiency in Shopify, Instagram, Facebook, and CRMs like Gohighlevel or similar platforms.
• Experience in handling orders, emails, calls, and tickets.
• Excellent English speaking and writing skills.
• Strong proactive problem-solving abilities and autonomy.
• Ability to thrive in a fast-paced environment.
• High attention to detail and accuracy.
• Efficiency in meeting deadlines.
• Quick learner with the ability to follow instructions effectively.

Responsibilities:

• Provide excellent English communication skills, both written and verbal.
• Understand and effectively use digital agency terminology.
• Manage phone communications efficiently and professionally.
• Collaborate with the team to ensure all customer requests are completed accurately and timeously.
• Handle communication through phone, SMS, and email.
• Find opportunities to upgrade/upsell customers.
• Schedule appointments with clients.
• Update social media posts on Instagram and Facebook.
• Add and manage leads in the lead management system.
• Conduct phone support calls to understand client needs, address concerns, and update records.
• Send payment details and finalize transactions via Credit Card, Bank Transfer, or assist with finance forms.
• Respond to client inquiries and keep them updated throughout the process.