Customer Care Specialist

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Requirements:

• Proficiency in English (Upper-Intermediate or Advanced level).
• Resilience under pressure.
• Familiarity with Microsoft Office and Google Docs.
• A keen appetite for learning and self-improvement.
• A dynamic, proactive approach, with flexibility to work in rotating shifts: morning (9:00 - 18:00) and evening (13:00 - 22:00).
• Readiness to potentially work night shifts (22:00 - 7:00).

Responsibilities:

• Communicate with customers and help solve their problems and concerns.
• Report issues to neighboring teams: account managers, technical specialists, developers.
• Coordinate and monitor the problem-solving process, receiving feedback from the client and neighboring teams.