Senior Technical Product Manager - Operations & Enterprise Experience (Boston/EST timezone preferred)

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Requirements:

• 5+ years of building enterprise experiences with complex workflows by measuring progress and iterating.
• Ability to dive into technical problems (e.g APIs, workflows across homegrown and 3rd party software) and clearly communicate cross functionally, in a remote first environment.
• Evaluating and using 3rd party vendors, coordination across multiple systems.
• Driving vision and results - you've created and rallied support around strategies that shaped the direction of your products and delivered on that vision iteratively.
• Self-driven to learn new things and adapt in a rapidly growing startup.
• Excited to make compassionate, evidence-based healthcare accessible.
• Strongly preferred: Understanding of healthcare/care delivery/health insurance, and specifically experience with eligibility, scheduling, billing, and SaaS platforms such as Elation and Candid.

Responsibilities:

• Deeply understand Form operational processes to onboard and serve new enterprise clients and patients, to support clinical and business needs: identify and prioritize jobs-to-be done leveraging research and user feedback.
• Deliver prioritized work timely in partnership with engineering, design, operations, clinical, and other teams.
• Partner with cross functional leads to define solutions and delivery timelines iteratively, as well as influence other teams' roadmaps.
• Translate business and user needs into clear product requirements including user stories, use cases, and functional specifications.
• Lead sprint planning, daily stand-ups, backlog grooming, and retrospective meetings to keep the team aligned and ensure timely delivery.
• Define the operations and enterprise experience product vision, strategy, and roadmap in alignment with the company's goals, define and measure success via KPIs, and iterate to drive continuous improvement.
• Act as a product advocate, champion, and liaison between different stakeholders, clearly communicating across the organization, leading product demos, training sessions, and presentations to various audiences, including support and sales teams.