Customer Success Manager (Spanish Speaking)

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Requirements:

• 3+ years of professional experience in B2B / SaaS.
• Experience owning end-to-end post-sales experience for Developer Tools or Infrastructure.
• Experience managing Enterprise accounts and maintaining relationships with developers to C-suite.
• Knowledge of CI/CD, deployment pipeline, and SDLC process.
• Demonstrable self-starter with a solution-focused mindset.

Responsibilities:

• Manage a portfolio of Enterprise customers.
• Act as a trusted product advisor by aligning Vercel solutions with the customer's business strategy.
• Drive incremental value through training and adoption of Vercel's best practices.
• Ensure high levels of customer engagement and satisfaction.
• Facilitate Executive Business Reviews.
• Build account plans and identify expansion opportunities.