Customer Support Representative, B2B

Posted 2024-09-07

💎 Seniority level: Junior, 1+ years

🔍 Industry: Cybersecurity

🗣️ Languages: English

⏳ Experience: 1+ years

🪄 Skills: Problem Solving

1+ years of experience in a technical support role.
Experience with Google Docs and MS-office tools.
Excellent communication and presentation skills, both written and verbal.
Ability to work independently and as part of a team in a fast-paced, high-growth environment.
Proven history of maintaining a high level of professionalism with customers.

As a Customer Support Representative with Keeper, you will handle customer requests and feedback via phone and email through Salesforce.
You will assist with troubleshooting and provide real-time assistance to enhance the customer experience by delivering accurate, quick and professional support.

Posted 2024-11-07

📍 United States

🧭 Full-Time

🔍 Cybersecurity

1+ years of experience in a technical support role.
Experience with Google Docs and MS Office tools.
Excellent written and verbal communication and presentation skills.
Ability to work independently and as part of a team in a fast-paced, high-growth environment.
Proven history of maintaining professionalism with customers.
Preferred: Bachelor's degree, Salesforce and ServiceNow experience, technical proficiency with smartphones, tablets, and computers.

Answer incoming customer calls, tickets, and chats regarding product problems, service questions, and general client concerns.
Remain up-to-date on product knowledge and work collaboratively with management and other teams.
Escalate in-depth issues to the Tier 2 team as needed.
Provide excellent B2B customer service and top-notch support.
Maintain professionalism and establish positive rapport with customers.

SalesforceCommunication SkillsCollaborationMicrosoft Excel

Posted 2024-11-07

🔧 Requirements