Dealer Performance Manager - Northeastern U.S.- Field-Based

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Requirements:

• Demonstrated success in relationship management in the automotive industry.
• Tech-savvy with the ability to understand and present data.
• Ability to grasp new concepts quickly with an open mind for change.
• Excellent communication and presentation skills.
• Proven track record of client service excellence.
• Experience with Salesforce or other CRM tools is a plus.
• Expertise in interfacing with client contacts at various leadership levels.
• Ability to present complex technical information clearly.
• Understanding of client standards and requirements for products.
• High integrity, self-starter, strong work ethic, and energy.
• Ability to travel domestically up to 25%.

Responsibilities:

• Manage, maintain, and retain dealer accounts within an assigned book of business.
• Advocate for dealer success to reduce churn and problem-solve issues.
• Onboard, train and support dealer accounts.
• Ensure dealers have necessary resources on the TrueCar platform.
• Collaborate with the Dealer Operations team to support assigned accounts.
• Establish and maintain relationships with dealer senior leaders.
• Monitor and resolve dealer escalations.
• Serve as a liaison regarding product implementation.
• Stay informed about new or upcoming products as a subject matter expert.
• Report all activity in Salesforce and communicate with team members.