Dealer Performance Manager - Southeastern U.S.- Field-Based

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Requirements:

• Demonstrated success in relationship management in the automotive industry.
• Tech-savvy with ability to interpret and present data.
• Quick grasp of new concepts and willingness to solve problems.
• Excellent communication and presentation skills.
• Proven track record of excellent client service.
• Experience with Salesforce or other CRM tools is a plus.
• Ability to interface with leadership across client contacts.
• Capability to present technical content and respond urgently.
• Understanding of client standards and product features.
• Ability to communicate requirements to ensure internal alignment.
• High integrity, self-starter with strong work ethic.

Responsibilities:

• Manage, maintain, and retain dealer accounts within an assigned book of business.
• Advocate for dealer success to reduce churn and solve issues.
• Onboard, train, and support dealer accounts using standard practices.
• Ensure dealers have resources for success on the TrueCar platform.
• Collaborate with the Dealer Operations team to support assigned accounts.
• Establish strong relationships with dealer senior leaders and decision-makers.
• Monitor and resolve dealer escalations with involved functional areas.
• Serve as liaison for product implementation and continuous management.
• Learn new products and features in partnership with the Dealer training team.
• Report and record activity within Salesforce.