Billing Support Specialist - Remote Portugal

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Requirements:

• Ideally 1+ year of experience in a SaaS B2B customer support role or transferable skills.
• Excellent written and verbal communication skills in English and French; German is a plus.
• Familiarity with ticketing tools and systems like Netsuite.
• Technical aptitude to understand and explain billing concepts.
• Curiosity to troubleshoot complex customer inquiries.
• Strong time management skills and ability to multi-task.
• Empathy and willingness to collaborate in a multilingual environment.

Responsibilities:

• Assisting customers with billing and payment inquiries such as receipts, credit notes, and payment processing.
• Providing support to customer-facing teams regarding invoicing and subscriptions management.
• Maintaining accurate account balances.
• Partnering with the Account Receivable and Cash Collection teams.
• Building professional relationships by delivering world-class billing support.
• Developing knowledge of Aircall's billing and payment processes.