Customer Support Specialist - Bill4Time

Posted 2024-08-23

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💎 Seniority level: Junior, 2+ years

📍 Location: United States, EST, CST, PST

🔍 Industry: Legal technology

🏢 Company: Paradigm

🗣️ Languages: English

⏳ Experience: 2+ years

🪄 Skills: Data AnalysisSalesforceJiraData analysisCommunication SkillsAnalytical SkillsCollaborationProblem Solving

Requirements:

2+ years customer support experience.
2+ years SaaS environment experience.
Knowledge in the legal industry is advantageous.
Knowledge with Salesforce, Intercom, JIRA, and G Suite.

Responsibilities:

Responsible for providing high level support via Phone, Chat, & Email.
Identifying and resolving client issues/concerns.
Establish customer relationships.
Improve client retention.
Diagnose bugs.
Communicate customer issues/requests to development team.
Work with latest cloud support systems such as Intercom, Salesforce, and JIRA.