Claims Manager

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Requirements:

• At least 3 years of professional experience with 2+ years in claims management or litigation in areas such as Employment Practices Liability, Miscellaneous Professional Liability, Directors and Officers Liability, or Errors and Omissions Liability.
• Previous carrier or broker experience is a plus.
• A Bachelor's degree is required; a law degree (J.D.) and professional designations (RPLU, AIC) are highly preferred.
• All required state claim adjuster licenses must be possessed or obtained within 90 days of hire.
• Ability to work independently and collaboratively.
• Strong initiative, leadership skills, and high-level organizational skills.
• Comfort with a paperless environment and proficiency in Microsoft Office and Google Docs is preferred.
• Creative thinking and data-driven insights are essential.
• Strong verbal and written communication skills.
• Ability to work remotely and travel as necessary (approximately 10-15%).

Responsibilities:

• Complete accurate and timely investigations into coverage, liability, and damages for assigned claims.
• Actively manage each claim to achieve timely and cost-effective resolutions.
• Build positive working relationships with policyholders, brokers, carriers, and Risk Engineers.
• Direct assignments to experts and counsel, ensuring adherence to service standards.
• Support data collection by utilizing the claims system effectively.
• Identify and escalate insights on emerging claims trends.
• Offer feedback to improve claim handling processes and guidelines.
• Ensure all interactions reflect the company's brand and mission.