Oncology Client Services Lead

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Requirements:

• Must be the proud recipient of a ODS Certification.
• 3+ years direct data abstraction experience in the Cancer Registry.
• 1+ years providing coaching and guidance to teams.
• Exposure to patient medical record systems (EMRs) and clinical databases.
• Intermediate proficiency with MS Office (Microsoft Excel).
• Strong analytical and critical thinking skills.
• Demonstrates high standards for accuracy and attention to detail.
• Demonstrates technical savvy and strong desire to learn new systems and technology.
• Thrives working independently and takes ownership of projects.
• Consistently and clearly communicates with various stakeholders.
• Demonstrates strong self-organizational and time management skills.
• Adapts to changes in partner timelines, requirements, and project assignments.
• Maintains a high degree of responsibility in keeping PHI secure and confidential.

Responsibilities:

• Monitor team productivity for abstracting, case finding, and follow-up to meet team targets.
• Conduct weekly team reviews of the dashboard to identify performance issues and share findings with Senior Manager/Manager.
• Understand partner expectations and maintain high partner satisfaction through regular communication.
• Take ownership of partner deliverables, including accurate and timely submissions and case completion.
• Monitor compliance for CoC accreditation.
• Champion QC technology for internal workflow improvement.
• Act as the primary owner for new implementations and projects.
• Perform other quality-related tasks as assigned.
• Handle less than 5% abstraction tasks, as needed.