Community Support Engineer (AMER Time Zone)

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Requirements:

• Live in the AMER Region in the UTC -10 to UTC -4 time zones.
• Comfortable working 40 hours a week, including at least one weekend shift.
• Amazing written English skills, including proper grammar and punctuation.
• Empathetic and inquisitive, with a knack for troubleshooting.
• Detail-oriented with the ability to provide detailed responses.
• Understanding of digital assets, including security and network fees.
• Tech-savvy with general computer knowledge.
• Self-starter who thrives in a remote environment.
• Ability to manage competing priorities effectively.
• Highly coachable and takes responsibility for actions.

Responsibilities:

• Promptly respond to customer inquiries across multiple channels.
• Assist users in navigating the intricacies of managing digital assets.
• Provide above-and-beyond customer experiences that leave a lasting positive impression.
• Use problem-solving abilities to resolve unique customer problems and maintain consistent ticket housekeeping.
• Actively contribute to the team by providing valuable feedback to improve the customer support infrastructure.
• Contribute to projects, quality assurance, incident management, and value-added tasks.