Operations Manager (Bengaluru)

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Requirements:

• Bachelor's degree in program management, business or public administration, social sciences, finance/accounting, or related fields.
• Minimum of four (4) years of recent project management experience.
• Strong business and commercial decision-making skills.
• Experience in process design and implementation.
• Ability to thrive in a dynamic, fast-paced environment while managing multiple priorities.
• Exceptional organizational skills and meticulous attention to detail.
• Excellent written and oral communication skills.

Responsibilities:

• Build and execute operational systems: develop and refine operational processes, identifying opportunities for improvement and implementing necessary revisions.
• Issue resolution: identify and track issues, remove barriers, and resolve medium-complexity problems involving stakeholders, escalating when necessary.
• Process improvement: identify trends and assess opportunities for process and execution improvement.
• Stakeholder communication: provide clarity to the team and stakeholders on various situations.
• Cross-functional collaboration: collaborate with all functions to ensure seamless business execution, reinforce positive morale, and uphold company values.
• Metrics and reporting: oversee and report on weekly, monthly, quarterly, and annual metrics related to projects.
• Risk management: anticipate and monitor operational risks, providing strategic solutions to mitigate them.
• Long-term planning: contribute to long-term planning, manage project status reporting, and implement change control processes.
• Collaboration on special projects: work closely with the VP, Operations on special planning and departmental projects.