Sr. Customer Success Manager

Posted 2024-07-11

💎 Seniority level: Senior, 8+ years

🔍 Industry: Infrastructure Automation, Identity Management and Dev/Ops

🏢 Company: HashiCorp👥 1001-5000💰 $ Secondary Market on 2021-03-01🫂 on 2023-06-08Private Cloud DevOps Information Technology Cyber Security Software Cloud Infrastructure

🗣️ Languages: English

⏳ Experience: 8+ years

🪄 Skills: DockerProject ManagementCloud ComputingKubernetesProduct ManagementAmazon Web ServicesAzureCommunication SkillsAnalytical SkillsCollaboration

Requirements:

8+ years of experience in Technical Account Management (TAM), Customer Success Management (CSM), or program management.
Technical proficiency in software development concepts, security, cloud, and related technologies.
Familiarity with HashiCorp tools like Terraform, Consul, Vault, and others.
Strong organizational skills and a self-starter attitude.
Outstanding written and verbal communication skills for conducting strategic business reviews.
Ability to discuss technical concepts with non-technical stakeholders.
Experience with customer relationship management tools like Gainsight or Salesforce.

Responsibilities:

Accountable for achieving and sustaining customer adoption and value through onboarding, consumption, and risk mitigation.
Responsible for driving customer outcomes across assigned accounts, measured by product consumption, health, retention, and growth.
Collaborate with internal stakeholders to address risks and issues promptly.
Measure, report, and analyze account health and progress to enhance the customer journey.
Maintain up-to-date account health records in Gainsight.

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Sr. Customer Success Manager

Requirements:

Responsibilities:

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