Sr. Customer Success Manager

Posted 7 months agoViewed

💎 Seniority level: Senior, 8+ years

🔍 Industry: Software Development

🏢 Company: HashiCorp👥 1001-5000💰 Secondary Market almost 4 years ago🫂 Last layoff over 1 year agoPrivate Cloud DevOps Information Technology Cyber Security Software Cloud Infrastructure

🗣️ Languages: English

⏳ Experience: 8+ years

🪄 Skills: DockerProject ManagementCloud ComputingKubernetesProduct ManagementAmazon Web ServicesAzureCommunication SkillsAnalytical SkillsCollaborationProblem-solving skills

Requirements:

8+ years of experience in Technical Account Management (TAM), Customer Success Management (CSM), or program management.
Proficiency in software development, operations, security, cloud, microservices, containers, and scheduling platforms.
Knowledge of HashiCorp tools such as Vagrant, Packer, Terraform, Consul, Nomad, Vault.
Strong organizational skills and attention to detail.
Excellent communication and presentation skills.
Ability to understand customers' business priorities and needs.
Experience with Gainsight/Salesforce and in interacting with cross-functional teams.

Responsibilities:

Accountable for driving customer outcomes across Onboarding, consumption, and risk mitigation.
Responsible for the success of the customer journey as measured by product consumption, health, retention, and growth.
Partner with internal stakeholders to resolve risks and communicate with customers.
Measure and analyze account health and progress to optimize the customer journey.
Accountable for maintaining account health scores and actions in Gainsight.
Help identify best practices for customer success.

Apply