Technical Customer Success Manager (Europe)

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Requirements:

• 2-4 years of experience in Customer Success, Onboarding, account/relationship Management, or similar role at a SaaS Company.
• Experience working with developer tools or technical products is a must.
• Salesforce, Outreach, and Hubspot experience is a plus.
• Experience collaborating with Sales and/or support teams to understand client needs.
• Strong relationship-building skills to mitigate churn and drive renewals.
• Exceptional communication skills, organized, collaborative, and detail-oriented.
• Empathetic attitude with a desire to help customers succeed.
• Results-driven mentality with bias for speed and action.
• Ability to work independently and remotely.
• Located in Spain or Portugal.

Responsibilities:

• Drive conversion, feature adoption, retention, and expansion among customers by understanding their needs.
• Develop a communication cadence with customers to monitor adoption trends and account health.
• Uncover opportunities for deeper engagement and expansion.
• Motivate customers to act as Timescale advocates.
• Collaborate with cross-functional teams to support customers.
• Provide customer feedback to other teams for product improvement.
• Work with accounts of all sizes.