System Support Specialist I (Technical Writer) 03746 NWSOL

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Requirements:

• Bachelors Degree in business administration, communications, computer science or other relevant area of study.
• Strong organizational skills, as well as working under tight deadlines.
• Commitment to teamwork and collaboration that is grounded in your capacity for empathy.
• Passionate about clear communication and equally comfortable with written and verbal communications mediums.
• Highly self-motivated and self-directed.
• Vision and mindset to identify, handle, and resolve problems quickly before they become recurring issues.
• Lifelong learner who displays adaptability in the face of changing circumstances.
• Honed sense of professionalism and analytical skill around office procedures and equipment such as telephone communications, business processes, and record-keeping.
• Ability to navigate problems and work independently, with some general supervision.
• Proficient in the advanced use of Microsoft Windows, Word, Excel and Adobe Acrobat Professional and have a proven ability to learn new computer programs quickly.
• Familiar with software quality assurance and software testing principles.

Responsibilities:

• Analysis and verification of all required IT project documentation
• Assist and initiate the writing of all software lifecycle documentation
• Business process analysis and creation of process flow charts, data flow diagrams, and system integration diagrams
• Assist and support Project Managers in customer and project meetings with requirements gathering and action tracking
• Assist with the writing of software application test scripts
• Assist and initiate the writing of user manuals
• Support document release process
• Support of required status reports and documents including weekly reports
• Perform all work safely and in compliance with environmental obligations using the core functions and core elements of the Integrated Safety Management System/Environmental Management System (ISMS/EMS).