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IT Helpdesk Technician

Posted 2 days agoViewed

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📍 Location: Philippines, EST

💸 Salary: 1200.0 - 1300.0 USD per month

🔍 Industry: IT Support

🏢 Company: Talent Cottage

🗣️ Languages: English

Requirements:
  • Previous experience in a technical support role
  • Strong knowledge of Windows operating systems
  • Excellent communication and customer service skills
  • CompTIA A+ certification preferred
  • Basic understanding of network configurations
Responsibilities:
  • Provide first-line technical support for hardware and software issues
  • Troubleshoot and resolve client inquiries via phone, email, and remote access
  • Document client interactions in the support ticketing system
  • Assist in setup and maintenance of client IT systems
  • Collaborate with higher-level technicians for complex issues
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  • Proven experience as an IT Helpdesk Technician or similar role.
  • Strong knowledge of computer hardware, operating systems, and software applications.
  • Familiarity with network troubleshooting tools and techniques.
  • Excellent problem-solving and communication skills.
  • Ability to prioritize tasks and manage time effectively.
  • Customer-oriented mindset with a passion for delivering exceptional support.
  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.
  • Bachelor’s degree in Computer Science, Information Technology, or relevant field preferred.
  • Provide first-line technical support to end-users via phone, email, or in person.
  • Troubleshoot hardware, software, and network issues and escalate when necessary.
  • Install, configure, and upgrade computer hardware and software as required.
  • Perform regular maintenance procedures, such as software updates and system backups.
  • Set up and configure new user accounts and email profiles.
  • Maintain documentation of IT assets, configurations, and user requests.
  • Ensure security measures are followed to protect company data and systems.
  • Collaborate with other IT team members to resolve complex issues and implement solutions.
  • Train users on basic IT procedures and best practices.
  • Monitor IT systems for potential issues and performance optimization.
Posted 4 days ago
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