Product Support Agent (Contractor)

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Requirements:

• Teaching experience
• Empathy for educators' needs
• Exceptional communication
• Quick learning skills
• Adaptability
• Team player

Responsibilities:

• Engage with customers via email to address their inquiries and concerns.
• Be a trusted guide and partner to thousands of teachers and parents.
• Strive for 100% accuracy and satisfaction in every interaction and solution.
• Adapt and learn quickly as you become proficient in ClassDojo's platform and support processes.
• Collaborate with team members to continuously improve our support resources and procedures.
• Build trust and loyalty with our customers, demonstrating empathy and understanding in every exchange.