Product Support Agent (Contractor)

Posted 2 days agoViewed

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📍 Location: United States, EST

🔍 Industry: Education Technology

🗣️ Languages: English

🪄 Skills: Customer serviceEmpathyTroubleshootingTechnical support

Requirements:

Teaching experience preferred.
Customer service mindset and problem-solving skills.
Exceptional communication abilities.

Responsibilities:

Engage with customers via email to address inquiries and concerns.
Collaborate with team members to continuously improve support resources.
Strive for 100% accuracy and satisfaction in interactions.

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🔥 Product Support Agent (Contractor)

Posted 2 days ago

📍 United States

🧭 Contract

🔍 Education

🏢 Company: ClassDojo👥 101-250💰 11 months agoEducation EdTech E-Learning Knowledge Management Software

🔧 Requirements

Teaching experience
Empathy for educators' needs
Exceptional communication
Quick learning skills
Adaptability
Team player

💡 Responsibilities

Engage with customers via email to address their inquiries and concerns.
Be a trusted guide and partner to thousands of teachers and parents.
Strive for 100% accuracy and satisfaction in every interaction and solution.
Adapt and learn quickly as you become proficient in ClassDojo's platform and support processes.
Collaborate with team members to continuously improve our support resources and procedures.
Build trust and loyalty with our customers, demonstrating empathy and understanding in every exchange.

Communication SkillsProblem SolvingCustomer serviceAdaptabilityTeamworkEmpathyTroubleshootingActive listeningCustomer support

Posted 2 days ago