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Manager, Customer Success

Posted 2 days agoViewed

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💎 Seniority level: Manager, 2+ years

📍 Location: Mexico

🔍 Industry: SaaS

🏢 Company: Samsara👥 1001-5000💰 Secondary Market over 4 years ago🫂 Last layoff almost 5 years agoCloud Data ServicesBusiness IntelligenceInternet of ThingsSaaSSoftware

🗣️ Languages: Spanish, English

⏳ Experience: 2+ years

🪄 Skills: LeadershipProject ManagementData AnalysisProblem SolvingFluency in EnglishCustomer SuccessSaaS

Requirements:
  • 2+ years of experience managing a team
  • Experience implementing a scaled onboarding or account management program
  • Experience with a customer success CRM such as Gainsight or Totango
  • Bachelor’s degree from a 4-year institution
  • Solutions-oriented with strong problem solving skills
  • Comfort in a fast-paced, change-heavy environment
  • Strong bias for action
Responsibilities:
  • Hire, onboard, and develop strong talent
  • Manage individual performance
  • Deliver results across team KPIs and org level OKRs
  • Identify and implement process-improvement opportunities
  • Lead from the front with a willingness to get hands dirty
  • Champion Samsara’s cultural principles
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