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Operations Manager, Business Banking

Posted 4 days agoViewed

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💎 Seniority level: Manager, Significant experience in a leadership position

💸 Salary: 48000.0 - 70000.0 GBP per year

🔍 Industry: Banking

🗣️ Languages: English

⏳ Experience: Significant experience in a leadership position

Requirements:
  • Experience in a leadership position
  • Experience leading teams in customer service
  • Strong communication skills with large groups
  • Problem-solving abilities
Responsibilities:
  • Own business area and deliver on core metrics
  • Instill a culture of accuracy and efficiency
  • Drive high performance through coaching
  • Support hiring and improvements in business area
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🔥 Operations Manager, Business Banking
Posted 2 days ago

🧭 Full-Time

💸 48000.0 - 70000.0 GBP per year

🔍 Business Banking

🏢 Company: Monzo👥 1001-5000💰 Secondary Market 5 months ago🫂 Last layoff over 4 years agoFinancial ServicesBankingWealth ManagementFinTech

  • Significant experience working in a leadership position.
  • Experience in leading teams working in a customer service environment.
  • Led successful, large teams to achieve their goals and have an empathetic leadership style.
  • Comfortable working 1:1 as communicating with large groups.
  • Empower your people to find solutions themselves.
  • An effective advocate and communicator of change.
  • Can motivate multiple teams working on ongoing operational work.
  • Very hands-on and solve problems when you spot them.
  • What we are doing at Monzo excites you!
  • Comfortable working and communicating remotely.
  • Owning your own business area to deliver on core metrics that will allow us to deliver a best in class customer experience.
  • Instilling a culture focused on the completion of accurate, efficient work, and risk-awareness, in a team that needs to be laser-focused on both the customer experience and meeting regulatory requirements.
  • Understanding our performance levels and driving high performance through coaching, guidance and support.
  • Helping Team Managers excel in their roles by having regular 1:1s, giving and receiving candid feedback, interpreting and acting on management information, coaching through challenging problems.
  • Contributing to a high performance culture.
  • Running group sessions for leaders, e.g knowledge sharing sessions.
  • Support in the interviewing and hiring of new leaders and COps.
  • Helping us become an exceptional place to work for the ambitious, highly-motivated, and mission-led COps that we hire.
  • Supporting improvements, innovation and the transformation of your business area. Continuously evolving what we have in place to keep us on top of our game
Posted 2 days ago
Apply

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