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(fluent Chinese) Customer Service Specialist (Emails/Live chats)

Posted 3 days agoViewed

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💎 Seniority level: Junior, 6 months

📍 Location: Calabarzon, Philippines

🔍 Industry: Customer Support

🏢 Company: SupportYourApp👥 1001-5000💰 over 2 years agoData Collection and LabelingUX DesignOutsourcingWeb DevelopmentTechnical SupportCall CenterInformation TechnologyTravelSoftwareSocial Media

🗣️ Languages: Chinese, English

⏳ Experience: 6 months

🪄 Skills: Communication SkillsAnalytical SkillsCustomer serviceCRMCustomer support

Requirements:
  • Native Chinese
  • English upper intermediate (B2 level)
  • At least 6 months of experience in a customer support role
  • Experience with live chats and emails
  • Interest in crypto or stock exchange
  • Analytical and research skills
  • Positive and responsible attitude
  • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Responsibilities:
  • Provide exceptional customer support via chats, and emails
  • Build positive and long-lasting relationships with customers
  • Meet team KPIs
  • Always be up-to-date with cutting-edge technology
  • Securely work with customers’ sensitive information
  • Apply the latest and greatest customer happiness practices
  • Maintain working knowledge of our client’s products and services
  • Communicate with developers and other departments of various IT companies
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