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Program Manager Live Operations Global HQ (They/She/He)

Posted 7 days agoViewed

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💎 Seniority level: Manager, 4-5 years

📍 Location: United States, Canada

🔍 Industry: Customer Support

🏢 Company: Glovo👥 1001-5000💰 $527,731,096 Series F almost 4 years ago🫂 Last layoff about 2 years agoDelivery ServiceFood DeliveryLogisticsTransportationMobile Apps

🗣️ Languages: English

⏳ Experience: 4-5 years

🪄 Skills: Project ManagementData AnalysisCross-functional Team LeadershipStakeholder managementCustomer support

Requirements:
  • 4-5 years of project management experience
  • Experience in customer support projects
  • Strong leadership and management skills
  • Fluency in English
  • Experience in cross-functional teams
Responsibilities:
  • Develop overall project plan for customer experience
  • Liaise with market operations for feedback aggregation
  • Manage project planning and implementation
  • Track project issues and drive resolutions
  • Facilitate project meetings for status reporting
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