Compliance Content Specialist Manager (Remote)

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Requirements:

• Bachelor's degree in Organizational Development, Law/Paralegal, or related field/experience
• Excellent communication skills
• Experience working with international teams and global markets
• Experience in customer-facing roles and client management
• Experience with compliance training
• Experience working with internal and external clients in product implementation
• Familiarity with e-learning technologies and instructional design principles
• Experience with development and updating documentation
• Experience advising clients on learning plans
• Experience with content localization
• Experience with project management software
• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• Experience with web browsers (Chrome, Internet Explorer, etc.)
• Strong leadership and team management abilities
• Excellent verbal and written communication skills
• Advanced knowledge of compliance regulations and best practices
• Strong analytical and problem-solving skills
• Ability to manage multiple projects and priorities simultaneously
• Excellent interpersonal and client relationship management skills
• Proficiency in data analysis and reporting
• Strong presentation and public speaking skills
• Ability to think strategically and implement tactical plans

Responsibilities:

• Lead and manage an international team of compliance content specialists, overseeing their day-to-day activities and performance
• Supervise the team's support of internal and external customers with onboarding, implementation, and product usage of the compliance plus content library
• Oversee and participate in client-facing meetings through video calls, ensuring team preparedness and effectiveness
• Guide team members in conducting compliance content needs analysis and making real-time content recommendations to clients
• Coordinate collaboration between compliance content specialists and security awareness training content specialists to ensure comprehensive customer support across both libraries
• Oversee the creation and quality of compliance-related collateral for internal and external communication and product education
• Manage the process of market analysis for compliance content and products, including collateral and promotional materials.
• Establish and maintain a system for reviewing new content monthly and updating recommended training content documentation for US and international clients
• Lead the analysis and communication of top-used and rated modules, as well as best practices for implementing large-scale learning plans using KnowBe4's Compliance Plus content
• Engage in cross-departmental collaborations
• Supervise the collection and review of customer feedback regarding content topics and quality, including requests for new topics
• Manage communication with publishers to inform content roadmaps based on customer feedback
• Ensure the team maintains a global perspective, staying attuned to compliance law updates, cultural expectations of content globally, and available localizations for customers
• Drive continual improvement of processes, quality, and efficiency within the team and across related departments
• Develop and implement strategies to optimize the team's performance and content delivery
• Conduct regular team meetings and one-on-one sessions to provide guidance, address concerns, and foster professional development
• Ensure a regular cadence of training opportunities for revenue teams
• Represent the compliance content team in cross-functional projects and initiatives
• Stay informed about industry trends and best practices in compliance training and content management, implementing relevant improvements within the team
• Participate in relevant conferences and events
• Provide genuine recommendations as to the hiring, firing, promotion, and discipline of subordinate employees to which the Company gives significant weight