Ecosystem Specialist - AMER

Posted 9 days agoViewed

📍 Location: Americas

💸 Salary: 85000.0 - 150000.0 USD per year

🔍 Industry: SaaS/B2B

🏢 Company: GitLab👥 1001-5000💰 $268,000,000 Series E over 5 years ago🫂 Last layoff about 2 years agoDeveloper Tools DevOps Open Source SaaS Cloud Security

🗣️ Languages: English

🪄 Skills: AgileData AnalysisSalesforceCross-functional Team LeadershipAnalytical SkillsMicrosoft ExcelCI/CDRESTful APIsDevOpsWritten communicationVerbal communicationRelationship managementCRMSaaS

Requirements:

Demonstrated familiarity with the Enterprise SaaS/B2B Industry - Partner Operations, Sales Operations, Deal Desk, Order Management, or Finance Operations experience preferred
Experience with enterprise QTC processes and CPQ tools in a channel/partner context
Demonstrated ability to manage multiple stakeholders and balance competing priorities
Experience working directly with sales/partner sales teams and partners
SFDC experience and knowledge of partner management systems (e.g., Partner Portal) and enterprise SaaS tools
Experience with Microsoft Excel or Google Sheets with exposure to VBA/Script Editor and querying is preferred
Strong analytical ability and able to prioritize multiple projects
Excellent written/verbal communication
Proven ability to thrive in a fluid, fast-paced environment
Interest in GitLab, and open source software
Shares GitLab’s values and works in accordance with those values

Responsibilities:

Validate and process partner quote requests to drive operational efficiency and ensure compliance with pricing policies, deal registration requirements, and program guidelines
Receive partner purchase orders, prepare opportunities for closure, and collaborate with sales, deal desk, and billing teams to ensure accurate and timely booking
Build and manage relationships with our global distributors and partners, and collaborate to develop scalable QTC processes
Provide daily operational support and enablement to sales, partners, and cross-functional teams for all partner-related inquiries (e.g., accounts, deal registrations, opportunities, quotes and orders, post-sales support, program compliance, reporting/dashboards)
Develop, manage, and continuously improve critical partner processes including partner onboarding, deal registration, NFR licensing, rebates, and certifications
Collaborate with Programs team to ensure notifications and reporting are in place for program compliance
Present key business updates and dashboard metrics during weekly partner team calls to enable data-driven pipeline management and support sales team effectiveness
Document and maintain processes and best practices to enable our Sellers, Partners, Ecosystem Operations team members, and other cross-functional GitLab teams
Deliver ad hoc reporting requests to support projects and company OKRs

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