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L2 Technical Support Consultant & Backend Engineer (North Macedonia)

Posted 8 days agoViewed

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💎 Seniority level: Junior, 2+ years

📍 Location: North Macedonia

🔍 Industry: Software Development

🏢 Company: SupportYourApp👥 1001-5000💰 over 2 years agoData Collection and LabelingUX DesignOutsourcingWeb DevelopmentTechnical SupportCall CenterInformation TechnologyTravelSoftwareSocial Media

🗣️ Languages: English

⏳ Experience: 2+ years

🪄 Skills: Backend DevelopmentJavaMongoDBSpring BootRESTful APIsTechnical supportCustomer supportEnglish communication

Requirements:
  • 2+ years experience in back-end software development
  • Proficiency in Java/Spring Boot and MongoDB
  • Good understanding of on-premise IT infrastructure, load balancers, queues, and clustering
Responsibilities:
  • Provide L2 support to customers, diagnosing and resolving complex technical issues
  • Develop and maintain backend systems using Java/Spring Boot and MongoDB
  • Gather data to ensure the required technical info is collected to resolve even more complex tickets
  • Gather required technical information to ensure resolution of complex cases
  • Ensure customers' satisfaction with any interaction
  • Maintain working knowledge of our client’s products and services
  • Securely work with customers’ sensitive information
  • Communicate with developers and other departments of various IT companies to identify and troubleshoot technical issues
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