(fluent Italian and English) Customer Support Consultant (Romania)

Posted 8 days agoViewed

📍 Location: Romania

🏢 Company: SupportYourApp👥 1001-5000💰 over 2 years agoData Collection and Labeling UX Design Outsourcing Web Development Technical Support Call Center Information Technology Travel Software Social Media

🗣️ Languages: Italian, English

🪄 Skills: Communication SkillsAnalytical SkillsProblem SolvingCustomer serviceFluency in EnglishData entryTechnical supportCRMCustomer supportEnglish communication

Requirements:

Excellent Italian and English (C1 level both spoken and written)
Experience in a customer support role
Analytical and research skills
Positive and responsible attitude
Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Responsibilities:

Provide exceptional customer support via calls, and emails
Build positive and long-lasting relationships with customers
Provide expert advice on outdoor gear and motorcycle equipment
Meet team KPIs
Always be up-to-date with cutting-edge technology
Securely work with customers’ sensitive information
Maintain working knowledge of our client’s products and services

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