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Senior Product Support Engineer

Posted 13 days agoViewed

View full description

💎 Seniority level: Senior, 5+ years

🔍 Industry: Software Development

🏢 Company: Appfire Technologies, LLC.

🗣️ Languages: English

⏳ Experience: 5+ years

Requirements:
  • Strong analytical and problem-solving skills to quickly identify an effective solution for customer issues.
  • Scripting, database, and systems skills.
  • Minimum 5+ years of total experience working as a system or Application Support Engineer/Senior Support Engineer, managing and supporting enterprise-class software products.
  • 3+ years of experience working as an application or a system administrator in a collaborative role, working with a global team that helps facilitate remote delivery of support services.
  • B.E/B.Tech or MCA, or a comparable discipline.
  • Knowledge of Atlassian products (https://www.atlassian.com) is highly desirable.
Responsibilities:
  • Diagnose, configure, troubleshoot and solve technical problems associated with Appfire Apps in the Atlassian landscape involving a wide range of enterprise software products.
  • Gain experience in cutting-edge technologies such as SaaS, Virtual Environments, Amazon AWS, Microsoft Azure, Docker containers, etc.
  • Apply your System Administration / DevOps continuous integration and development (CI/CD) skills to integrate a variety of cutting-edge Appfire apps and Atlassian tools.
  • Apply your leadership skills and provide technical guidance and issue-resolution support to peer and junior resources.
  • Apply your analytical and problem-solving skills in researching, diagnosing, troubleshooting, and identifying solutions to complex software product L1-L2-L3 support issues.
  • You will have complete freedom in taking ownership of customer issues reported and driving them through to resolution from start to finish.
  • You will be able to work with Technical architects, leads, and principals.
  • You will work with customers or internal teams on escalated, unresolved issues and gain immense knowledge through collaboration.
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