Technical Support Engineer (Remote)

Posted about 8 hours agoViewed

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💎 Seniority level: Senior, Two to five years of related, TSE experience

📍 Location: United States of America

💸 Salary: 78000.0 - 128700.0 USD per year

🔍 Industry: Medical technology

🏢 Company: external_career_site_usa

⏳ Experience: Two to five years of related, TSE experience

🪄 Skills: SQLC#C++NetworkingTroubleshootingTechnical support

Requirements:

Two to five years of related Technical Support Engineer experience or five years of applicable experience in lieu of a degree.
Prior experience with industrial or pharmacy automation systems strongly recommended.
Knowledge of PLC design, modification, application, and DC motor control is recommended.
Experience in robotic control theory, including servo systems and PID controllers.
Familiarity with networking hardware and software components and solid customer service skills.

Responsibilities:

Provides technical support in a Technical Assistance Center environment.
Consults with field service and customer engineers and applies technical knowledge to diagnose problems.
Troubleshoots issues with computer workstations, servers, and pharmacy automation systems.
Maintains problem ownership and accountability, ensuring timely resolution and customer satisfaction.
Documents service reports in Salesforce and fosters positive customer relations.

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