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Customer Support Associate, Italian (Remote)

Posted 1 day agoViewed

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💎 Seniority level: Entry, 1+ years customer-facing experience required

📍 Location: Italy, Ireland

🔍 Industry: Design and technology platform

🏢 Company: Squarespace👥 1001-5000💰 Post-IPO Secondary about 1 year agoDeveloper ToolsPublishingE-Commerce PlatformsWeb DesignSoftware

🗣️ Languages: Italian, English

⏳ Experience: 1+ years customer-facing experience required

🪄 Skills: Written communicationFluency in EnglishTroubleshootingCustomer support

Requirements:
  • Open availability to work a 40 hour work week that spans weekends and holidays.
  • Bilingual fluency in English and Italian.
  • 1+ years customer-facing experience required in a similar role.
  • Expertise with written communication and the ability to spot spelling and grammar errors.
  • Proficiency with decoding conversations and identifying the cause.
  • Capability of prioritizing competing requests.
  • Familiarity with the Squarespace platform.
  • Consistent and dependable WiFi and a personal workspace.
Responsibilities:
  • Respond to customer-submitted live chats and emails in a timely manner.
  • Troubleshoot and guide customers through questions and issues with their Account, Billing, Domain, or other transactional inquiries.
  • Independently meet targets across Quality, Productivity and Customer Satisfaction, in email and live chat.
  • Stay up to date on new product features and improvements.
  • Identify isolated customer experiences and escalate important issues.
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