Principal Contract Manager, SA German & French

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Requirements:

• Experience in working with Legal teams to manage complex contract specifications.
• Experience working with large organizations (200+ employees).
• Passionate about creating a great customer experience.
• Demonstrate the ability to consistently over-perform versus their targets and primary metrics.
• Work autonomously and strategically.
• Solve problems with curiosity and creativity.
• Communicate clearly, leading effective conversations.
• Possess prioritization and organizational skills with attention to detail.
• Show growth-driven negotiation skills.
• Invest in relationships with customers and colleagues.

Responsibilities:

• Negotiate value-driven renewals and contract changes while ensuring a superb customer experience.
• Work collaboratively with customers and internal stakeholders to grow accounts and drive incremental opportunities.
• Collaborate with Sales Representatives, Customer Success Managers, Management and Legal teams to execute the contract renewal process.
• Establish cooperative working relationships with customers.
• Lead forecasting discussions and pipeline reviews with internal colleagues.
• Contribute to the growth of the Contract Management Organization by providing feedback and piloting new processes and playbooks.
• Mentor less experienced Contract Managers to help them learn the ins and outs of the role.
• Assist with projects, pilots, and other operational or strategic initiatives.