Solutions Engineering Manager

Posted 8 days agoViewed

💎 Seniority level: Manager, 5+ years of management experience, 10+ years industry experience

📍 Location: MST, PST, MST, PST

💸 Salary: 175000.0 - 200000.0 USD per year

🔍 Industry: Data security, compliance, privacy, AI data management

⏳ Experience: 5+ years of management experience, 10+ years industry experience

🪄 Skills: AWSDockerLeadershipDynamoDBHadoopRDBMSLinux

5+ years of management experience.
10+ years of industry experience in sales engineering or related experience.
Relevant experience in data privacy, data security, or data governance.
Prior experience in selling software to Fortune 500 companies.
Ability to work independently in a fast-paced environment.
Positive attitude and strong customer focus.
Excellent customer-facing communication and organization skills.
Ability to describe complex technical concepts to diverse audiences.
Passion for demonstrating solutions and providing technical input during sales.
Experience with RDBMS systems and No-SQL data-stores like MongoDB, Cassandra, DynamoDB.
Familiarity with Hadoop technologies and cloud technologies such as AWS and Azure.
Prior experience with Identity and Access Management or Data Loss Prevention tools is a plus.
Experience with Linux or container frameworks like Docker is a strong plus.

Manage and mentor a team of 5-10 Sales Engineers.
Hire and retain the best talent from across the industry.
Recognize and reward leadership, promoting team members along the defined career path.
Gather insights from customers, determine product gaps and work closely with PM/R&D to improve our products.
Stay up to date with current and future market trends, competition and regulatory developments.
Collect and share knowledge within the team.
Determine training needs for overall team and individuals.
Coach other team members where possible.
Report on group activities and trends.
Continuously review and improve our POC process with the goal of reducing our time to close and overall success.
Generate and/or review post POC summary reports and share findings.
Continuously review and improve Demo flows/messaging.
Expand quality and quantity of all pre-sales collateral.
Update demo environment to showcase new product functionality and unique customer use cases.
Maintain content of RFP answer libraries to reduce response times.
Contribute to building Brand awareness.
Coordinate customer engagements closely with sales, support, services.
Identify potential areas of improvement within presales.
Review need for special tools or scripts for POCs.

Posted 3 months ago

📍 AZ, CA, CO, DC, FL, GA, IA, IL, MA, MD, MI, MN, NE, NC, NH, NJ, NV, NY, OH, OR, PA, RI, TN, TX, UT, WA

🧭 Full-Time

💸 147500 - 172500 USD per year

🔍 APIs and technology services

🔧 Requirements

5+ years in a customer-facing, post-sales technical role as a Solutions Engineer or equivalent title.
Experience leading technical teams on customer engagements and complex technical projects.
Familiarity with REST API development and service integrations.
Familiarity with popular CRM, Marketing, and Customer Data platforms (Salesforce, Adobe, Braze, Iterable, Hubspot, Klaviyo, Segment).
Experience working with web technologies (Node/JS/TS, HTML/CSS, JSON).
Experience with relational and NoSQL databases, developing SQL, and cloud architecture (AWS preferred).
Programming proficiency in at least one language (Python, Ruby, PHP, Node/JS/TS, .NET, Java).
Excellent communication skills with both customers and teammates.
Consistent track record of overcoming technical and security challenges with customers.

💡 Responsibilities

Lead complex, technical conversations with customers.
Design, develop, and present implementation strategies, solution architectures, proof of concepts, and project timelines for onboarding customers.
Educate and support customers through the lifecycle of their partnership with Lob, providing thought partnership and guidance.
Coach, mentor, grow, and support your direct reports.
Focus on the continued success and customer experience of all stakeholders.
Reduce time to value and eliminate engineering friction for customers.
Provide guidance and training to Customer teams to enhance their product knowledge.

AWSLeadershipPHPPythonSQLHTMLCSSJavaRubySalesforce.NETREST APINosqlCommunication SkillsCustomer service

Posted 3 months ago