Solutions Engineering Manager

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Requirements:

• 5+ years in a customer-facing, post-sales technical role as a Solutions Engineer or equivalent title.
• Experience leading technical teams on customer engagements and complex technical projects.
• Familiarity with REST API development and service integrations.
• Familiarity with popular CRM, Marketing, and Customer Data platforms (Salesforce, Adobe, Braze, Iterable, Hubspot, Klaviyo, Segment).
• Experience working with web technologies (Node/JS/TS, HTML/CSS, JSON).
• Experience with relational and NoSQL databases, developing SQL, and cloud architecture (AWS preferred).
• Programming proficiency in at least one language (Python, Ruby, PHP, Node/JS/TS, .NET, Java).
• Excellent communication skills with both customers and teammates.
• Consistent track record of overcoming technical and security challenges with customers.

Responsibilities:

• Lead complex, technical conversations with customers.
• Design, develop, and present implementation strategies, solution architectures, proof of concepts, and project timelines for onboarding customers.
• Educate and support customers through the lifecycle of their partnership with Lob, providing thought partnership and guidance.
• Coach, mentor, grow, and support your direct reports.
• Focus on the continued success and customer experience of all stakeholders.
• Reduce time to value and eliminate engineering friction for customers.
• Provide guidance and training to Customer teams to enhance their product knowledge.