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Solutions Engineering Manager

Posted 3 months agoViewed

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💎 Seniority level: Manager, 5+ years

📍 Location: AZ, CA, CO, DC, FL, GA, IA, IL, MA, MD, MI, MN, NE, NC, NH, NJ, NV, NY, OH, OR, PA, RI, TN, TX, UT, WA

💸 Salary: 147500 - 172500 USD per year

🔍 Industry: APIs and technology services

🗣️ Languages: English

⏳ Experience: 5+ years

🪄 Skills: AWSLeadershipPHPPythonSQLHTMLCSSJavaRubySalesforce.NETREST APINosqlCommunication SkillsCustomer service

Requirements:
  • 5+ years in a customer-facing, post-sales technical role as a Solutions Engineer or equivalent title.
  • Experience leading technical teams on customer engagements and complex technical projects.
  • Familiarity with REST API development and service integrations.
  • Familiarity with popular CRM, Marketing, and Customer Data platforms (Salesforce, Adobe, Braze, Iterable, Hubspot, Klaviyo, Segment).
  • Experience working with web technologies (Node/JS/TS, HTML/CSS, JSON).
  • Experience with relational and NoSQL databases, developing SQL, and cloud architecture (AWS preferred).
  • Programming proficiency in at least one language (Python, Ruby, PHP, Node/JS/TS, .NET, Java).
  • Excellent communication skills with both customers and teammates.
  • Consistent track record of overcoming technical and security challenges with customers.
Responsibilities:
  • Lead complex, technical conversations with customers.
  • Design, develop, and present implementation strategies, solution architectures, proof of concepts, and project timelines for onboarding customers.
  • Educate and support customers through the lifecycle of their partnership with Lob, providing thought partnership and guidance.
  • Coach, mentor, grow, and support your direct reports.
  • Focus on the continued success and customer experience of all stakeholders.
  • Reduce time to value and eliminate engineering friction for customers.
  • Provide guidance and training to Customer teams to enhance their product knowledge.
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