Remoote.app

Work from anywhere. Start here.

JobsFree resume builderCompaniesLog in
Apply

(Cybersecurity) Customer Support Consultant (Brazil)

Posted 1 day agoViewed

View full description

💎 Seniority level: Entry, Experience in customer service for a SaaS or cybersecurity company

📍 Location: Brazil

🔍 Industry: Support-as-a-Service, customer support

🏢 Company: SupportYourApp👥 1001-5000💰 over 2 years agoData Collection and LabelingUX DesignOutsourcingWeb DevelopmentTechnical SupportCall CenterInformation TechnologyTravelSoftwareSocial Media

🗣️ Languages: English, Portuguese

⏳ Experience: Experience in customer service for a SaaS or cybersecurity company

🪄 Skills: CybersecurityAnalytical SkillsResearch skillsTechnical supportCRMSaaS

Requirements:
  • Excellent English skills (at least C1 for both spoken and written).
  • Experience in customer service for a SaaS (Software as a Service) or cybersecurity company.
  • Knowledge in computer science.
  • Strong analytical and research skills.
  • Positive and responsible attitude.
  • Personal laptop or computer (at least 8Gb of RAM) and stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).
Responsibilities:
  • Provide exceptional customer support via calls, chats, and emails.
  • Build positive and long-lasting relationships with customers.
  • Meet team KPIs.
  • Stay up-to-date with cutting-edge technology.
  • Securely work with customers’ sensitive information.
  • Apply the latest customer happiness practices.
  • Maintain working knowledge of client products and services.
  • Communicate with developers and other IT departments.
Apply