Senior Customer Success Strategy & Operations Analyst

Posted 2 days agoViewed

💎 Seniority level: Senior, Typically requires a Bachelor’s degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience.

📍 Location: Germany, India

🔍 Industry: Customer Relationship Management (CRM) software

🏢 Company: HubSpot👥 1001-5000💰 $35,000,000 Series E about 12 years ago🫂 Last layoff about 1 year agoSaaS Analytics Marketing Copywriting Social Media

🗣️ Languages: English

⏳ Experience: Typically requires a Bachelor’s degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience.

🪄 Skills: PythonSQLData visualization

Requirements:

A Customer-First mindset and passion for supporting customer-facing teams.
Strong communication skills and excitement to collaborate across HubSpot and translate data into insights.
Advanced Excel knowledge, SQL, Python, and experience with data visualization software (Looker, Tableau, etc.); R (or similar statistical tools) is a plus.
Results-oriented with a willingness to execute on recommendations.
Ability to thrive in a fast-paced working environment, pivot, work autonomously, and embrace a learning and growth culture.
Prior experience in management consulting, finance, strategy & ops is a plus.
Requires typically a Bachelor’s degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience.

Responsibilities:

Provide data-driven, operational and decision-making support to the Customer Success organization and management team.
Support weekly, monthly and quarterly performance analysis, forecasting and business reviews.
Develop operational excellence metrics and performance management processes.
Respond to business requests, compile root cause analyses and solve common issues.
Support cross-functional programs, processes, and systems to drive performance and productivity improvements.

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