Site Success Manager

View full description

Requirements:

• 2–3 years in customer success or account management.
• Strong client orientation with a proactive approach.
• Excellent verbal and written communication skills.
• Skilled at identifying challenges and resolving them collaboratively.
• Experience using client engagement metrics and proficiency in CRM tools.

Responsibilities:

• Manage the onboarding process for clinical research site users, including account setup, product training, and initial check-ins.
• Assist in developing strategies to increase user adoption and engagement, including creating in-app educational content.
• Act as the main point of contact for assigned client accounts, building strong relationships and educating clients on Slope’s value.
• Identify potential roadblocks to product adoption and proactively address them.
• Track client engagement metrics to identify at-risk clients and share findings for product enhancements.
• Gather and share user feedback to support continuous improvement and advocate for client needs in product development.