(Fluent English) Customer Support Consultant (Romania)

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Requirements:

• Excellent English skills (at least C1 for both spoken and written).
• Experience in customer service.
• Analytical and research skills.
• Positive and responsible attitude.
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Responsibilities:

• Provide exceptional customer support via calls, chats, and emails.
• Build positive and long-lasting relationships with customers.
• Meet team KPIs.
• Stay up-to-date with cutting-edge technology.
• Securely work with customers’ sensitive information.
• Apply customer happiness practices.
• Maintain knowledge of client’s products and services.
• Communicate with developers and other IT departments.